Privacy Policy
Kumaon Eco is committed to safeguarding your privacy and ensuring that your personal data is collected, used, and protected responsibly. This privacy policy outlines how we manage the information gathered during your interactions with us, whether through our website, during your stay, or via other means of communication.
1. Collection of Personal Information
We collect personal information necessary to provide our services, enhance your comfort, and improve your experience at Kumaon Eco. The information we collect may include:
- Name, address, email, and contact details.
- Payment and billing information.
- Preferences, dietary restrictions, and special requests.
- Government-issued identification (such as a passport or driver’s license) for security and legal purposes.
- Demographic details to tailor our services to your needs.
- Communication records, including feedback and complaints.
2. Use of Personal Information
We use personal information to:
- Facilitate bookings, reservations, and hospitality services.
- Process payments and manage billing.
- Provide personalized services, including special amenities and experiences.
- Improve our services based on guest preferences.
- Comply with legal and regulatory requirements.
- Send promotional materials, newsletters, and marketing communications (with your consent).
- Ensure the safety and security of our premises.
- Respond to inquiries, requests, and complaints.
3. Sharing of Information
We do not share your personal information with third parties except under the following circumstances:
- With vendors and service providers (e.g., payment processors, travel agents) necessary to fulfill our services.
- When required by law or in response to legal proceedings.
- To enforce our policies and protect the rights, property, and safety of our guests or resort.
4. Data Protection and Security
We implement appropriate technical and organizational measures to safeguard personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure servers and encryption for sensitive data (e.g., payment details).
- Restricted access to personal data, granted only to authorized personnel.
- Regular review and updates of our security practices.
5. Cookies and Tracking
Our website uses cookies to collect information about your browsing habits to enhance user experience and provide personalized services. You may disable cookies through your browser settings, though some website features may not function optimally.
6. Your Rights
As a guest of Kumaon Eco, you have the following rights regarding your personal information:
- Access: You can request details about the data we hold about you.
- Correction: You can request corrections to inaccurate or incomplete information.
- Deletion: You can request the deletion of your personal data unless legally required to retain it.
- Opt-out: You can opt out of receiving promotional or marketing communications.
7. Children’s Privacy
We do not knowingly collect or solicit personal data from individuals under the age of 18. If we become aware of any such data being collected, we will take steps to delete it.
8. Policy Updates
This privacy policy may be updated periodically to reflect changes in our practices or legal obligations. We will notify you of significant changes through our website or other communication channels.
9. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information,
please contact us at:
please contact us at:
+91 9873166644 , 05966-244111
info@kumaoneco.com
info@kumaoneco.com
